Why register?
Registering with LowesRacing.com is free. You will use your ID and password to access the members-only website and get special offers. Within registration, there is an option to automatically log in on return so you don't have to enter your ID and password each time you come back to LowesRacing.com.

Can I change my Member ID?
No, your LowesRacing.com ID is unique and holds information like your merchandise redemption history and other activity, which prevents us from changing it.

Can two people have an account on one computer?
Yes, more than one person can use the same computer. However, make sure you don't enable the auto login feature to log in each time with your member ID. This will ensure that you access your own account and not the other person's account.

Can I access my account from a different computer?
Your account and personalized settings can be accessed from any computer by signing in using your member ID and password. Note: If more than one person has an account on the same computer, it is necessary to sign in each time to ensure you access your account.

Who should I contact if I'm having problems logging in to LowesRacing.com?
Before contacting us, please verify the following information.

• Java must be enabled on your browser. In Internet Explorer, you can check this by selecting the Tools menu from the top of your browser and then clicking on "Internet Options" and then the Advanced Tab. In Netscape, select "Preferences" from the "Edit" menu at the top of your browser, then click on the word "Advanced" on the left side of the Preferences dialogue.
• Your browser must accept cookies. In Internet Explorer, click on "Internet Options" under "Tools" in your browser. Then select the "Security" tab and the "Custom Level" button. Scroll down to verify that "Cookies" are enabled. In Netscape, select "Preferences" from the "Edit" menu at the top of your browser, then click on the word "Advanced" on the left side of the Preferences dialogue.
• You must be using a registered member username and password. If you already are a member, but you've forgotten your password, you may request to have it emailed to you.

If you continue to have problems logging in, registering or accessing your personalized account with LowesRacing.com, contact us.

Lowe's Racing Photo

What is a Lowe's Racing Photo?
Lowe's Racing Photos are digital pictures that have been taken in conjunction with the Lowe's Show Car program and the Lowe's Racing Fan Experience. Pictures are taken at Lowe’s stores and at NASCAR races with the Team 48 car.
If you had your picture taken, you will have received a Lowe's PhotoLocator card. This card has a unique Pass code on it that will enable you to view your picture. To view your picture click here and follow the instructions on the back of the card.

How can I get my picture with the Team Lowe's 48 car?
If you would like to have your picture taken with the Lowe's Team 48 car click on the Show Car Schedule to see when we're going to be in your neighborhood.

I lost my PhotoLocator Card, what do I do now?
If you have lost your PhotoLocator card, please send an email to support@pictureu.com. Tell us the store location and the date when you had your picture taken. We will do our best to help you find your picture. Providing us with a detailed description of those in the picture including what you were wearing at the time will help expedite the process.

Customer Confidentiality Policy

Our Customer Pledge:
Let us assure you:

• We will not telemarket to you.
• We will never sell your information to others. That's a promise.
• Your participation is completely voluntary.

We value your business and respect your privacy.

Use of Cookie Technology
In order to register on or order products from our site, your browser must be set to accept cookies. A cookie is just an entry in a text file or folder on your hard drive. We use cookies when you visit our site so the site can remember your specified area of interest and any other information you have saved. Cookie technology allows you to save products to your wish list or how-to's to your "My Favorites" section.. We also use cookies to track the items you place in your shopping basket and the pages you visit. You must enable cookies on your web browser for Lowes.com to function correctly. If you are concerned about information contained in your Lowes.com cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.
The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data from your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com

BBBOnline
We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program, and comply with all BBBOnLine Privacy standards. Further information about this program and its dispute resolution process is available at http://www.bbbonline.org

Children's Policy
We do not intend to collect any personally identifiable information from children through our website. Please do not allow children under the age of 13 to provide any personally identifiable information, ask questions or participate in chat rooms related to our website. If we determine that a child under 13 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 13, please send us an e-mail at manager@lowes.com so we can delete this information.